Support

Technical support questions:

support@visual-matrix.com
tel. 818 843 4831
fax 818 843 6544

Year 2000 Issues:

Visual Matrix certifies that all its products are Y2K compliant. For further information please e-mail support@visual-matrix.com

Warranty and out of warranty repair:

Performed at our Burbank facility address below. Please contact technical support to receive a return authorization number.

Visual Matrix
Tech. Department
3320 N. San Fernando Blvd
Burbank, California 91504 U.S.A.

Repair Policies (Out of Warranty)

Three service levels are available:

Standard Service: Repairs are charged at the regular hourly labor rate. Typical turnaround is five business days.

Rush Service: Repairs are placed in the priority queue. Visual Matrix will make every attempt to achieve a 48 hour turnaround time. Repairs are charged at the rush labor hourly rate.

Same Day Service: This service level is only available if the problem can be isolated to a defective PC board. The PC board will be exchanged with a replacement board. Customer will be billed for the replacement cost. This charge is non-refundable.